Ordering Online

When ordering online, we understand that you are purchasing jewelry sight unseen and when you receive your order it may or may not look or fit the way you hoped!

Unworn ONLINE orders may be returned within 7 days of purchase for a refund or store credit if you choose. This applies to FULL PRICE merchandise only.  Sale items are FINAL SALE and can be returned for store credit within 7 days unless otherwise noted in the sale.  

Please email us at info@shopgemjewelry.com to notify us that you wish to send the item back.

We suggest sending the jewelry back via a safe and insured shipping method such as UPS or FedEx and send to:  Gem 135 North Oak Park Ave  Oak Park IL, 60301  

*(please do not use the word "jewelry" when shipping jewelry)

Your jewelry will arrive in our exquisite packing with a beautiful ribbon wrapping it up nice and neat!  So, even if the jewelry is for you (I hope so!), you will still feel like you received a special gift. (Branded gift boxes will be used for items over $250 and Black boxes for all else- Also, gift wrapping is only available for jewelry not larger items)

We want you to be thrilled and love your experience with Gem, so please don't hesitate to call or email us if you have any questions!