When ordering online, we understand that you are purchasing jewelry sight unseen and when you receive your beautiful jewel it may or may not look or fit the way you hoped!
Because of this, we grant ONLINE sales the luxury to return the unworn item within 7 days of purchase for a full refund. This applies to FULL PRICE merchandise only. All sale items are FINAL SALE and cannot be returned for any store credit or refund, including our annual winter sale..
Please email us at firstname.lastname@example.org to notify us that you wish to send the item back.
We suggest sending the jewelry back via a safe and insured shipping method such as UPS or FedEx and send to: Gem 135 North Oak Park Ave Oak Park IL, 60301
*(please do not use the word "jewelry" when shipping jewelry)
Also, when purchasing jewelry from Gem, your jewelry will arrive in our exquisite packing with a beautiful ribbon wrapping it up nice and neat! So, even if the jewelry is for you, you will still feel like you received a special gift. (Branded gift boxes will be used for items over $250 and Black boxes for all else- Also, gift wrapping is only available for jewelry not larger items)
We want you to be thrilled and love your experience with Gem, so please don't hesitate to call or email us if you have any questions!